MangoXchange Basic & Service Policy
MangoXchange,
is a Asia leader in Web Hosting and Internet Solutions.
This BASIC & SERVICE POLICY
applies to all individuals, businesses, organizations, resellers,
and end-clients (collectively, “users”) employing any MangoXchange
services, hardware, property or other products.
Use of MangoXchange resources
constitutes acceptance of all policies in effect at the time of use.
Modification to this policy may be made at any time and will be
immediately effective upon posted changes.
MangoXchange reserves the right to
protect its resources, users, and reputation from any activity
deemed damaging, offensive or abusive. To this measure, MangoXchange
will act as sole arbiter in determining violations of this policy.
Provisions:
Use of MangoXchange services
indicates the acknowledgment that:
- * Users are responsible for the
security of accounts, systems, passwords, etc...and will not
hold MangoXchange liable for any loss or damages
caused by exploitation or any other misuse of MangoXchange
resources.
- * MangoXchange is not responsible
for any damages, anticipated or otherwise, caused by viewing
materials, links, or other content posted to systems on the
local network or linked via this network. All users agree to
indemnify MangoXchange from any claims resulting from any use of
its services.
- * Adult content is sanctioned by
applicable local and federal governments/laws. Legal adult
content is permitted on all MangoXchange product lines. The
viewing, downloading, or possession of legal adult content by
MangoXchange users and other Internet viewers, is not governed
by MangoXchange policy, and is left to the discretion of
individuals requesting this material.
- *
MangoXchange may monitor its network and audit systems
for any data or activity indicating potential policy violations.
- * MangoXchange reserves the right
to remove any account without prior notice. If MangoXchange
deactivates an account due to the direct or indirect
participation of users engaging in illicit activities, any
rights to a refund are forfeited by the client/reseller in
control of the account at the time of the violation.
Furthermore, no refunds for advance payments will be granted for
deactivated accounts. Critical offenses and involvement in
illegal activity will negate any perceived obligation of
MangoXchange to return data.
Abusive Clientele:
MangoXchange may, at its
discretion, suspend or terminate the service of any
client/reseller who is financially delinquent, abusive/harassing
to MangoXchange personnel, or causes general disruption to the
operation of the company and service of its users. Examples of
such activity include, but are not limited to:
- * verbal or written abuse of
MangoXchange personnel (obscene language, threats, etc.)
- * excessive complaints or
persistent disregard for alerts, warnings, and/or notices
- * repeated reactivation of abusive
users
- * consistent errors or
administrative changes causing unnecessary workload
- * spamming MangoXchange email
addresses, ticket systems, and/or servers
- * frequent late or bounced
payments
- * issuing chargebacks
- * public harassment or
derogatory/false/exaggerated forum/discussion group postings
Abuse of MangoXchange Systems
and Resources:
Any damaging or abusive activity,
whether unlawful or considered to be detrimental to the operations
of MangoXchange resources, is a violation of this policy. Any
attempt to harm equipment owned by MangoXchange, or hosted in its
facilities, is strictly prohibited. Violations will result in
legal action, to the fullest allowable extent.
Illegal Usage Restrictions:
Resources provided by MangoXchange
may be used only for lawful purposes. Examples of unlawful content
include, but are not limited to:
- * unlicensed hosting of, linking
to, or any involvement in the transmission of copyrighted media,
applications, published works, or any data
-
protected by trade secret, without sufficient rights to engage
in this activity
- * child pornography and/or
kidnapping material
- * content deemed to be terroristic
in nature
- * material posted to incite
violence
- * violations of human and animal
rights, including the display of acts of cruelty and other abuse
- * pyramid/ponzi schemes
- * fraudulent sites and other forms
of “phishing” (emails/forms/sites used to gather personal
information from unsuspecting individuals)
- * cracking programs and/or key
generators
- * violations of import/export
restrictions
Prohibited Usage
Restrictions:
In addition to activities governed
by law, MangoXchange strictly prohibits:
- * IRC and associated applications
(including bouncers, "bots", etc.)
- * malware (malicious software)
and/or botnets
- * automation tools, auto typers,
macros and bots used to circumvent restrictions on games or
other applications (e.g. RuneScape bots)
- * network and systems abuse
scripts
- * circumvention of and/or
provision of instructions to circumvent security measures
- * unnecessary port scans
- * threatening, harassing, or
obscene content
- * anonymizers/proxies without
password protection and sufficient logging (including open mail
proxies, anonymous web surfing proxies)
- * proxy detection scripts
- * unsolicited and/or mass
advertising via forums, blogs, comment forms, and newsgroups
- * mail bombing, email address
harvesting, and/or unsolicited email (including bulk mail sent
to unconfirmed recipients and individual unsolicited
- advertisement or
link exchange requests)
- * HYIPs (high-yield investment
programs)
- * excessive overutilization of
resource limits
- * evasion of bans or blacklistings
by changing domains/IPs
*** Links to unacceptable content are
also prohibited.
Bulk Email &
Blacklisting:
MangoXchange understands that bulk
email is an important mechanism for keeping people informed.
However, spamming from the MangoXchange network, and spamvertising
(unsolicited advertising of) sites hosted on the MangoXchange
network, is prohibited. Legitimate bulk email meets the following
criteria:
- * ALL recipients have confirmed
willingness to be added to a distribution list by clicking on
confirmation links or (preferably) by responding to verification
emails.
- * Distributed messages include
valid headers, removal instructions, and information on the
method by which the subscribed addresses were obtained.
The usage of partially confirmed
recipient lists is not allowed. All bulk email senders must post
privacy policies and must be clearly identified to recipients during
the subscription and confirmation process. The usage of third-party
distribution lists is prohibited. If MangoXchange approaches a
client for evidence of confirmation, the request must be honored
within 48 hours of the initial spam alert. Deactivation of an
account or service may be required, until proof of confirmation is
provided and approved. MangoXchange reserves the right to require
termination of any services involved in the transmission of
unsolicited email. If any activities lead to blacklisting, the
involved client/reseller may be charged an abuse fee of USD 500.00.
Policy Violations:
Storage, presentation, or
transmission of any material in violation of any laws, or
otherwise prohibited by MangoXchange, is cause for temporary
account deactivation, server/service termination, or complete
cancellation of all account services. The MangoXchange Abuse Dept
will make an attempt to contact the involved client via email when
the first sign of a possible violation is noted. This notification
may occur before or after a service is disabled. Alerts are
provided as a courtesy. Prompt responses to alerts are required.
When an alert is sent, the designated abuse contact is responsible
for acknowledging his/her understanding of the offense and
providing an adequate response, to the satisfaction of
MangoXchange, within 24 hours of the notice. Failure to
sufficiently respond to an abuse alert will lead to suspension of
any active services involved in abusive activity and will result
in a USD 100.00 fee. If reactivation is warranted, all abuse fees
and any outstanding service fees must be paid prior to service
being reactivated. Repeated abuse and/or failure to respond to
abuse alerts will result in service termination.
Note: It is extremely important to
ensure that the abuse email address on record is valid and monitored
at all times. This is the address used for abuse notifications and
warnings. The address may be set within the client management
interface.
Direct clients/resellers are fully
responsible for any activity found to originate from products and/or
services under their care. In any case involving unauthorized
parties utilizing a MangoXchange service for abuse, the direct
client/reseller is responsible for locating and stopping all
affected applications, until the source of the problem is found and
removed. MangoXchange may opt to disable all services until the
client can perform such an investigation or the system can be
secured or reinstalled. If the support of MangoXchange is required
for the investigation, the client agrees to compensate MangoXchange
at a rate of $100 USD/hour for such service. Reinstallations are
performed at a flat-rate of $50 USD (which does not include any
operating system changes or licensing costs). Direct
clients/resellers are responsible for maintaining secure systems.
This includes, but is not limited to:
- * requesting kernel updates
- * applying application patches
MangoXchange will not be responsible for
securing dedicated servers, virtual private servers, user
accounts/web sites, or third-party applications. Direct
clients/resellers with fully managed support services, may be
entitled to a higher level of support than clientele with basic
management. Further details may be found in the MangoXchange Managed
Services Definition and Backup Policy.
Resource Usage:
Resource usage should be
maintained within levels outlined in product descriptions and/or
service contracts. Abuse caused by users or unauthorized parties
may increase resource usage and lead to overage fees. Overage fees
apply to any service utilizing more than its assigned bandwidth
allocation, except for services advertised/sold as "UNMETERED".
Overages will be calculated based on overall amount of GigaBytes
(GB) transferred in a monthly period, unless a service is sold
based on Megabits per Second (MBPS). Services sold by MBPS, will
be calculated via the industry standard 95% method, unless
otherwise specified in the service agreement contract. MRTG or
other bandwidth reports are available, upon request. Bandwidth is
supplied from a shared pool and is not supplied as
guaranteed/dedicated bandwidth, unless advertised as such
specifically. Burstable usage of the UNMETERED service/port is
permitted. However, a service that has heavy sustained usage may
have its port capped and the client/reseller associated with the
service may be required to upgrade to a dedicated service plan.
UNMETERED service is supplied on a "best-effort" basis, which may
result in some slowdowns during peak traffic periods. Should a
client/reseller utilize or require large amounts of bandwidth,
beyond the standard bandwidth allocation, MangoXchange may require
a deposit.
Port Usage:
Basic Dedicated & Co-Located
servers are installed on 100MBPS unthrottled ports, unless service
is sold with a specified port size (ie. 10MBPS UNMETERED) or
specified/requested as a “capped” port. MangoXchange reserves the
right to monitor network usage and throttle the available speed
(if a service significantly exceeds average usage) to conserve
network resources and to prevent any large billing anomalies. This
will generally not include short spikes in usage, but will
include, and not be limited to, sustained transfers of
significantly larger than average amounts of bandwidth. If, at any
time, a client's or reseller's data transfer rate affects other
MangoXchange clientele, MangoXchange reserves the right to
throttle and/or disconnect the service at the source of the
problem.
Filtering:
MangoXchange reserves the right to
block, filter, or throttle ports and/or IP address ranges. For
example, this may include blocking Port 6667 (IRC), denying access
from a known spammer’s IP address range, or limiting the speed of
point-to-point file-sharing programs (Kazaa, Limewire, eDonkey,
etc...). This may also include prioritization of certain traffic
types, such as Voice-over-IP (VOIP) phone call transmissions.
Shared Hosting:
MangoXchange is pleased to offer
unlimited traffic/hits and server usage to Shared Hosting
clientele. “Unlimited traffic/hits” refers to the number of
visitors to a website and NOT the total amount of bandwidth/data
transfer. Each Shared Hosting account is still limited to the
bandwidth/data transfer included with its associated
service/package. To maintain the integrity of our service, the
following usage may be limited/disallowed on Shared Hosting
service:
- * banner, graphic, or CGI scripts
running from the service and/or being utilized on other
domains/websites
- * large graphic or download
archives/galleries
- * large chat room gatherings
If you do not qualify for unlimited
traffic/hits, your account may be required to be upgraded. To reduce
the load on a server, MangoXchange reserves the right to relocate
any site to a different server and/or IP address.
Virtual Private Servers
(VPS):
To maintain the integrity of
MangoXchange services, any VPS (virtual private server) utilizing
heavy amounts of system resources may be temporarily disabled.
When necessary, clients/resellers may be required to upgrade the
service package to accommodate actual usage. Additionally, to
reduce the load on servers, MangoXchange may relocate virtual
private server containers to different nodes and/or IP addresses.
Backup Service:
To maintain the integrity of
backup services, MangoXchange may relocate any backup service to a
different server and/or IP address in an effort to reduce the load
on the current hosting server. Download/FTP sites, web-serving
(httpd), and/or any usage that results in heavy upstream/outgoing
bandwidth consumption (beyond that of normal backup operations) is
not permitted on the backup service machines. This service is
meant for the backup/restore/sharing/storing of data and not for
usage normally performed by web/database servers.
Idle Timeouts:
MangoXchange may disconnect any
idle connection to the network. Average timeouts are:
- * FTP - 300 seconds
- * Telnet/SSH - 2 hours
Last updated 01/05/2008