Basic & Service Policy @  MangoXchange

MangoXchange Basic & Service Policy


MangoXchange, is a Asia leader in Web Hosting and Internet Solutions.


This BASIC & SERVICE POLICY applies to all individuals, businesses, organizations, resellers, and end-clients (collectively, “users”) employing any MangoXchange services, hardware, property or other products.

Use of MangoXchange resources constitutes acceptance of all policies in effect at the time of use. Modification to this policy may be made at any time and will be immediately effective upon posted changes.

MangoXchange reserves the right to protect its resources, users, and reputation from any activity deemed damaging, offensive or abusive. To this measure, MangoXchange will act as sole arbiter in determining violations of this policy.


Provisions:

Use of MangoXchange services indicates the acknowledgment that:

  • * Users are responsible for the security of accounts, systems, passwords, etc...and will not hold MangoXchange liable for any loss or damages caused by exploitation or any other misuse of MangoXchange resources.

  • * MangoXchange is not responsible for any damages, anticipated or otherwise, caused by viewing materials, links, or other content posted to systems on the local network or linked via this network. All users agree to indemnify MangoXchange from any claims resulting from any use of its services.

  • * Adult content is sanctioned by applicable local and federal governments/laws. Legal adult content is permitted on all MangoXchange product lines. The viewing, downloading, or possession of legal adult content by MangoXchange users and other Internet viewers, is not governed by MangoXchange policy, and is left to the discretion of individuals requesting this material.

  • * MangoXchange may monitor its network and audit systems for any data or activity indicating potential policy violations.

  • * MangoXchange reserves the right to remove any account without prior notice. If MangoXchange deactivates an account due to the direct or indirect participation of users engaging in illicit activities, any rights to a refund are forfeited by the client/reseller in control of the account at the time of the violation. Furthermore, no refunds for advance payments will be granted for deactivated accounts. Critical offenses and involvement in illegal activity will negate any perceived obligation of MangoXchange to return data.


Abusive Clientele:

MangoXchange may, at its discretion, suspend or terminate the service of any client/reseller who is financially delinquent, abusive/harassing to MangoXchange personnel, or causes general disruption to the operation of the company and service of its users. Examples of such activity include, but are not limited to:

  • * verbal or written abuse of MangoXchange personnel (obscene language, threats, etc.)
  • * excessive complaints or persistent disregard for alerts, warnings, and/or notices
  • * repeated reactivation of abusive users
  • * consistent errors or administrative changes causing unnecessary workload
  • * spamming MangoXchange email addresses, ticket systems, and/or servers
  • * frequent late or bounced payments
  • * issuing chargebacks
  • * public harassment or derogatory/false/exaggerated forum/discussion group postings


Abuse of MangoXchange Systems and Resources:

Any damaging or abusive activity, whether unlawful or considered to be detrimental to the operations of MangoXchange resources, is a violation of this policy. Any attempt to harm equipment owned by MangoXchange, or hosted in its facilities, is strictly prohibited. Violations will result in legal action, to the fullest allowable extent.


Illegal Usage Restrictions:

Resources provided by MangoXchange may be used only for lawful purposes. Examples of unlawful content include, but are not limited to:

  • * unlicensed hosting of, linking to, or any involvement in the transmission of copyrighted media, applications, published works, or any data
  •    protected by trade secret, without sufficient rights to engage in this activity
  • * child pornography and/or kidnapping material
  • * content deemed to be terroristic in nature
  • * material posted to incite violence
  • * violations of human and animal rights, including the display of acts of cruelty and other abuse
  • * pyramid/ponzi schemes
  • * fraudulent sites and other forms of “phishing” (emails/forms/sites used to gather personal information from unsuspecting individuals)
  • * cracking programs and/or key generators
  • * violations of import/export restrictions

Prohibited Usage Restrictions:

In addition to activities governed by law, MangoXchange strictly prohibits:
 

  • * IRC and associated applications (including bouncers, "bots", etc.)
  • * malware (malicious software) and/or botnets
  • * automation tools, auto typers, macros and bots used to circumvent restrictions on games or other applications (e.g. RuneScape bots)
  • * network and systems abuse scripts
  • * circumvention of and/or provision of instructions to circumvent security measures
  • * unnecessary port scans
  • * threatening, harassing, or obscene content
  • * anonymizers/proxies without password protection and sufficient logging (including open mail proxies, anonymous web surfing proxies)
  • * proxy detection scripts
  • * unsolicited and/or mass advertising via forums, blogs, comment forms, and newsgroups
  • * mail bombing, email address harvesting, and/or unsolicited email (including bulk mail sent to unconfirmed recipients and individual unsolicited
  •    advertisement or link exchange requests)
  • * HYIPs (high-yield investment programs)
  • * excessive overutilization of resource limits
  • * evasion of bans or blacklistings by changing domains/IPs


*** Links to unacceptable content are also prohibited.


Bulk Email & Blacklisting:

MangoXchange understands that bulk email is an important mechanism for keeping people informed. However, spamming from the MangoXchange network, and spamvertising (unsolicited advertising of) sites hosted on the MangoXchange network, is prohibited. Legitimate bulk email meets the following criteria:

  • * ALL recipients have confirmed willingness to be added to a distribution list by clicking on confirmation links or (preferably) by responding to verification emails.

  • * Distributed messages include valid headers, removal instructions, and information on the method by which the subscribed addresses were obtained.

The usage of partially confirmed recipient lists is not allowed. All bulk email senders must post privacy policies and must be clearly identified to recipients during the subscription and confirmation process. The usage of third-party distribution lists is prohibited. If MangoXchange approaches a client for evidence of confirmation, the request must be honored within 48 hours of the initial spam alert. Deactivation of an account or service may be required, until proof of confirmation is provided and approved. MangoXchange reserves the right to require termination of any services involved in the transmission of unsolicited email. If any activities lead to blacklisting, the involved client/reseller may be charged an abuse fee of USD 500.00.


Policy Violations:

Storage, presentation, or transmission of any material in violation of any laws, or otherwise prohibited by MangoXchange, is cause for temporary account deactivation, server/service termination, or complete cancellation of all account services. The MangoXchange Abuse Dept will make an attempt to contact the involved client via email when the first sign of a possible violation is noted. This notification may occur before or after a service is disabled. Alerts are provided as a courtesy. Prompt responses to alerts are required. When an alert is sent, the designated abuse contact is responsible for acknowledging his/her understanding of the offense and providing an adequate response, to the satisfaction of MangoXchange, within 24 hours of the notice. Failure to sufficiently respond to an abuse alert will lead to suspension of any active services involved in abusive activity and will result in a USD 100.00 fee. If reactivation is warranted, all abuse fees and any outstanding service fees must be paid prior to service being reactivated. Repeated abuse and/or failure to respond to abuse alerts will result in service termination.


Note: It is extremely important to ensure that the abuse email address on record is valid and monitored at all times. This is the address used for abuse notifications and warnings. The address may be set within the client management interface.

Direct clients/resellers are fully responsible for any activity found to originate from products and/or services under their care. In any case involving unauthorized parties utilizing a MangoXchange service for abuse, the direct client/reseller is responsible for locating and stopping all affected applications, until the source of the problem is found and removed. MangoXchange may opt to disable all services until the client can perform such an investigation or the system can be secured or reinstalled. If the support of MangoXchange is required for the investigation, the client agrees to compensate MangoXchange at a rate of $100 USD/hour for such service. Reinstallations are performed at a flat-rate of $50 USD (which does not include any operating system changes or licensing costs). Direct clients/resellers are responsible for maintaining secure systems. This includes, but is not limited to:

  • * requesting kernel updates
  • * applying application patches

MangoXchange will not be responsible for securing dedicated servers, virtual private servers, user accounts/web sites, or third-party applications. Direct clients/resellers with fully managed support services, may be entitled to a higher level of support than clientele with basic management. Further details may be found in the MangoXchange Managed Services Definition and Backup Policy.


Resource Usage:

Resource usage should be maintained within levels outlined in product descriptions and/or service contracts. Abuse caused by users or unauthorized parties may increase resource usage and lead to overage fees. Overage fees apply to any service utilizing more than its assigned bandwidth allocation, except for services advertised/sold as "UNMETERED". Overages will be calculated based on overall amount of GigaBytes (GB) transferred in a monthly period, unless a service is sold based on Megabits per Second (MBPS). Services sold by MBPS, will be calculated via the industry standard 95% method, unless otherwise specified in the service agreement contract. MRTG or other bandwidth reports are available, upon request. Bandwidth is supplied from a shared pool and is not supplied as guaranteed/dedicated bandwidth, unless advertised as such specifically. Burstable usage of the UNMETERED service/port is permitted. However, a service that has heavy sustained usage may have its port capped and the client/reseller associated with the service may be required to upgrade to a dedicated service plan. UNMETERED service is supplied on a "best-effort" basis, which may result in some slowdowns during peak traffic periods. Should a client/reseller utilize or require large amounts of bandwidth, beyond the standard bandwidth allocation, MangoXchange may require a deposit.


Port Usage:

Basic Dedicated & Co-Located servers are installed on 100MBPS unthrottled ports, unless service is sold with a specified port size (ie. 10MBPS UNMETERED) or specified/requested as a “capped” port. MangoXchange reserves the right to monitor network usage and throttle the available speed (if a service significantly exceeds average usage) to conserve network resources and to prevent any large billing anomalies. This will generally not include short spikes in usage, but will include, and not be limited to, sustained transfers of significantly larger than average amounts of bandwidth. If, at any time, a client's or reseller's data transfer rate affects other MangoXchange clientele, MangoXchange reserves the right to throttle and/or disconnect the service at the source of the problem.


Filtering:

MangoXchange reserves the right to block, filter, or throttle ports and/or IP address ranges. For example, this may include blocking Port 6667 (IRC), denying access from a known spammer’s IP address range, or limiting the speed of point-to-point file-sharing programs (Kazaa, Limewire, eDonkey, etc...). This may also include prioritization of certain traffic types, such as Voice-over-IP (VOIP) phone call transmissions.


Shared Hosting:

MangoXchange is pleased to offer unlimited traffic/hits and server usage to Shared Hosting clientele. “Unlimited traffic/hits” refers to the number of visitors to a website and NOT the total amount of bandwidth/data transfer. Each Shared Hosting account is still limited to the bandwidth/data transfer included with its associated service/package. To maintain the integrity of our service, the following usage may be limited/disallowed on Shared Hosting service:

  • * banner, graphic, or CGI scripts running from the service and/or being utilized on other domains/websites
  • * large graphic or download archives/galleries
  • * large chat room gatherings

If you do not qualify for unlimited traffic/hits, your account may be required to be upgraded. To reduce the load on a server, MangoXchange reserves the right to relocate any site to a different server and/or IP address.


Virtual Private Servers (VPS):

To maintain the integrity of MangoXchange services, any VPS (virtual private server) utilizing heavy amounts of system resources may be temporarily disabled. When necessary, clients/resellers may be required to upgrade the service package to accommodate actual usage. Additionally, to reduce the load on servers, MangoXchange may relocate virtual private server containers to different nodes and/or IP addresses.


Backup Service:

To maintain the integrity of backup services, MangoXchange may relocate any backup service to a different server and/or IP address in an effort to reduce the load on the current hosting server. Download/FTP sites, web-serving (httpd), and/or any usage that results in heavy upstream/outgoing bandwidth consumption (beyond that of normal backup operations) is not permitted on the backup service machines. This service is meant for the backup/restore/sharing/storing of data and not for usage normally performed by web/database servers.


Idle Timeouts:

MangoXchange may disconnect any idle connection to the network. Average timeouts are:

  • * FTP - 300 seconds
  • * Telnet/SSH - 2 hours


Last updated 01/05/2008

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